Bridging the gap from formal trainings to knowledge sharing groups using SAP Jam and SAP Learning Solution

 

Introduction

For many companies SAP Learning Solution is the software of choice when it comes to learning and personnel development. As powerful as the SAP  Learning Solution may be, its main focus remains on the formal training process. However to leverage all possibilities and complete the learning mix, employees should be supplied with tools that support informal and social learning. From an SAP perspective the obvious tool here is SAP Jam as it imparts all of the great features to connect employees and allow them to collaborate and share their knowledge in order to do their jobs better.
So now there are two separate software products covering the learning needs from both sides, formal and informal. The good news here, is that these applications don’t work isolated – they work in an integrated way while leveraging the individual strength. 

As a result of our discussion feedback from our customers we wanted to realize several integration scenarios:

Let’s have a look at the first scenario in this post.

Bridging the gap from formal trainings to knowledge sharing groups

There are many ways for employees to discover interesting and useful groups on the SAP Jam platform. Now new services has been added to the existing mix and point employees, who are interested in taking a course, to the knowledge sharing group that covers the same topic. The idea behind it is that learners should get suggestions to relevant groups based on their booking activity.

Please note that these groups may have existed isolated from the course offerings for some time already and have built an active community. These groups are not meant to belong to the courses / course types exclusively.

Take a look at the process flow in detail:

lso-jam-scenario1st

lso-jam-roles

The starting point is that the course administrator has identified (or created) a group on SAP Jam where a formal training exists on the SAP Learning Solution -side (1). If that’s the case, the group can be linked to the course type using new attributes based on the SAP Jam group ID (2). This works for web-based trainings, classroom courses and other delivery methods. Understandably the administrative effort should be kept as low as possible. Therefore the rest of the process has been automated (still individual events need to be scheduled manually as the dates cannot be foreseen(3)).

If employees now book the course (4) they will receive an invitation to join the group on SAP Jam automatically (5):

lso-jam-invitation

Depending on the settings the participants will be notified by email, via the mobile app or on the SAP Jam website. Please keep in mind that particularly for classroom trainings there is only one group assigned on the course type level. So no matter on which course the learners are booked, they will join the same group.

This means that the knowledge sharing group have been decoupled from the life cycle of the classroom trainings and therefore ignore other roles like tutors, instructors and course administrators on purpose. If you want to have these roles covered please continue reading the post on scenario 2.

Now consider the following: your learners finished a web based training. Unfortunately not all of their questions have been answered by the learning content. To make it easy for them to reach out to the experts, the solution provides links / buttons that guide learners to the corresponding knowledge sharing  group right from the learning portal.

lso-jam-scenario1-learning-portal

These links are available on the training home page (for web based trainings only), on the course type detail pages and in the training history. Surely customers who want to provide a modern learning experience might have some strong feeling about, what this integration should be called. For that reason easy configuration in that area allows adjustments to the label of the link / button that appears on the learning portal, supporting multiple languages as usual.

If learners for whatever reason decide to cancel the booking they will remain a member of the knowledge sharing group. This solution is based on the assumption that the group assignment should not only exist in combination with the course. Such setting would allow employees to continue being engaged on the collaboration platform for the originally selected subject. However, there is a customizing switch to choose if only booked employees should remain group members or not.

This post is also available on the SAP Community Network.

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